AI Ushers in"New Infrastructure" for Hospital Smart Services

iFLYHEALTH has been deeply immersed in the realm of medical artificial intelligence, actively embracing novel concepts and trends while dedicating itself to leveraging AI to empower medical patient services throughout the entire healthcare process.

Before diagnosis, iFLYHEALTH provides comprehensive auxiliary medical decision-making capabilities. Utilizing the intelligence system that has passed the National Medical Licensing Examination’s (NMLE) General Written test (GW) to engage patients in multi-modal interactions offers a comprehensive understanding of their symptoms and medical history. The appropriate departments and physicians can then assist with hospital registration for patients with both online and offline intelligent consultations and appointment services. Simultaneously, the system can generate electronic medical record drafts containing symptoms and medical histories to expedite the diagnostic process.

The intelligent diagnosis system creates a virtual companion assistant tailored to each patient to guide them through their hospital visit. It assists with registration, reporting, queuing, doctor visits, medical examinations, testing, preions, and more. This real-time assistant also offers reminders for any next steps, including location details and tips, to optimize the patient experience by minimizing wait times and reducing patient anxiety.

Following a diagnosis, iFLYHEALTH employs artificial intelligence technology to develop a post-diagnosis patient management platform that automatically generates a patient’s status and a personalized rehabilitation plan based on their electronic medical records. These plans encompass pharmaceutical services, critical value monitoring, health education, exercise guidance, dietary recommendations, rehabilitation assessments, and more. Over 90% of patient issues can be addressed by the artificial intelligence system, with the remaining 10% requiring the expertise of medical teams. This approach ensures effective rehabilitation management while maintaining controlled costs. In one region, patient satisfaction rose to 98%, while the actual patient return rate increased from 16% to 49% after the system came online.

Additionally, mobile AI assistants assist in diagnosing and treating complex diseases through smart collaboration. These assistants collect patient diagnoses and treatment data and leverage the medical to deliver high-quality healthcare services and make high-quality medical resources more accessible to patients.

Presently, iFLYHEALTH operates in over 300 hospitals across China, including seven of the top 10 in Fudan’s China Hospital Ranking. Moving forward, iFLYHEALTH will continue actively embracing technological innovations for patients’ benefit, as it has with the new iFLYTEK Medical Spark Desk. iFLYTEK’s latest medical large model provides doctors with an exclusive AI diagnosis and treatment assistant and every patient with an AI health companion assistant. Such innovation allows iFLYHEALTH to continue to increase patient comfort, intellectualization, and digitalization in the healthcare industry.